Do I have to have a phone line monitored?
No. We also provide out customers with wireless alarm monitoring systems. If you are a new customer and would like more information or price quotes on our wireless systems, give us a call at 855.385.6691
Will my pet set off my motion detector?
Our motion detectors are immune to pets that weight up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.
How do I test my system?
You can test your system by contacting our central monitoring station and requesting to put your system on test mode. You can reach them at 888.642.4567
Who do I contact if I need to change emergency contact numbers?
Our alarm monitoring station has your emergency contact numbers on file. If you need to change your emergency contact information, call us at 888.642.4567
Who do I contact if I need to refer a customer?
Customer referrals are handled by our friendly sales representatives. Contact the sales department with customer referrals at 855.385.6691
Who do I call to arrange for transfer of services?
For transfer of service, you can call our alarm monitoring center at 888.642.4567
Where are your service areas?
Our service areas include major metropolises around Texas; this includes Dallas, Fort Worth, Houston, Austin and San Antonio. We would be happy to answer any of your questions about our service areas. Give us a call at 855.385.6691
What happens if I buy a home within the 36-month agreement?
If you move after one year, your service can be transferred at no cost as long as your new home is still within our service area. If you move within the 1st year, charges will apply.
Why didn’t I receive a call when i accidentally set my alarm system off?
As of 2001, The SAIC made an Industry standard 30 second dialer delay to reduce false alarms (This does not apply to a Fire, Hold-up, Duress, or Medical signals). If you entered in your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.
Who do I call with billing questions?
Our central monitoring station can answer any of your billing questions at 888.642.4567