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Customer Reviews2018-10-24T15:44:55+00:00

Texas Highest Rated Home Security Company

Fort Knox Security Reviews

5.0 Google Security Rating in McKinney Texas
A+ BBB Rating Since 2009
#1 Rated Home Security Company in Texas
Perfect Security Score According to Facebook

5Star

We had a 5 star experience…

Our technician EDWARD arrived within his allotted window AND HE was very professional and knowledgeable about his job. He made sure knew how to operate all of our equipment and systems overall, we had a 5 star experience and I will highly recommend Fort Knox security company.

Trust PilotTakeshia Sherrard & Johnaphan woods, Trustpilot

What really set them ahead were the competitive prices…

I was given the task to research security cameras in for our property and Fort Knox Home Security and Alarm Dallas was the most prompt in getting back to me and giving me a thorough run down of their equipment. Jason was very accommodating with my schedule and was very concise in walking me through the process and installation.

I am also quite amazed on the resolution and picture quality of the cameras! All that and they are all accessible through my phone! What really set them ahead were the competitive prices you get with the great customer service and high end cameras. I highly recommend them!

Google IconMartha Norris, Google

5Star

The Installer was very prompt in keeping the appointment…

The Installer was very prompt in keeping the appointment. I work from home and was unable to talk with him when he finished the installation. So, he text me his # and advised me I could call him when I finished and he would walk me through the operation of the alarm.
When I called he walked me through the complete tutorial and asked if I had any questions. Hopefully I will be very satisfied with Fort Knox.

Trust PilotClara, Trustpilot

5Star

Sean was great to work with and very informative…

I had my security system installed today with Fort Knox. Sean my installer spent a lot of time with me going over the system and helping me get all set up. I chose them because of all the great reviews and loved the fact that they are a local company. Sean was great to work with and very informative. I spent a lot of time doing research. There are a lot of choices out there and I definitely recommend Fort Knox!

Google IconArthur Villegas, Google

5Star

Mark the security tech was very professional…

Mark the security tech was very professional, clean and knowledgeable. Thoroughly explained all my options will definitely refer customers!

Trust Pilot Tendai Muradzikwa, Trustpilot

5Star

I am definitely going to refer my friends and family…

Edward helped me out with our security system and he was wonderful! He was very quick and easy to work with. I highly recommend Fort Knox for alarm security because Edward helped me and explained everything i needed to know. i am definitely going to refer my friends and family.

Trust PilotMark Aaron, Trustpilot

5Star

Excellent service!…

Excellent service! Very professional, knowledgeable and friendly people. Usually these types of things are a pain but this was actually pleasant. Very happy with the new security system which includes many more features and was only a few bucks more than I was paying for ADT monthly. Highly recommend this company to anyone looking for a hassle free experience.

Trust PilotMelissa Khorsheed, Trustpilot

5Star

They even fixed all the Vivint issues with new equipment…

Can’t say enough about this company! after five years of fighting with Vivint! this company came through in a big way. Seth my customer rep and Jo my installer were amazing! I got exactly what I wanted, and asked for no hassles! They even fixed all the Vivint issues with new equipment. As a Retired Marine the security, and safety of my family is paramount. The video quality of their cameras is amazing. Just cant say enough about my experience. Job well done boys! Bravo Zulu! K Simpson GySgt U.S.M.C. Retired

Google IconKeith Simpson , Google

5Star

excellent customer service…

This is a great company with excellent customer service, sales team and installers. They went above and beyond to get our old system replaced and the new one connected so we covered.

Trust PilotStacy Garcia, Trustpilot

5Star

The equipment is top of the line…

Jose was awesome – he was very knowledgeable and really knew his stuff. The equipment is top of the line and the overall experience was so easy! I am converting from hard wired, land line to the wireless cell technology. Being able to cancel existing service as well as land line essentially made the upgraded equipment the same monthly cost as I am paying today. The added ability to control the system remotely is what made me do the research and I found my way to Fort Knox – on day one, I couldn’t be happier.

Trust PilotJamey Boozer, Trustpilot

5Star

Jason was super friendly and knowledgeable…

Haven’t had system long but installer (Jason) was super friendly and knowledgeable. Monitoring has already called me and just confirmed all my info to make sure they handle my notifications correctly. Plus the sales person (Seth) I dealt listened to what I was asking for, and did not try talk me into unnecessary services. All in all everyone was nice and provided me with a great first impression of the company. (San Antonio)

Google IconTony Martinez, Google

5Star

I am very impressed with their customer service….

I had Vivint as my security system provider but didn’t feel like their customer service was very good. My contract had expired, their prices went up so I shopped around. I called numerous alarm companies. By far, Michael at Fort Knox was the most informative representative. Mark installed the system today and while I haven’t used it yet, he made sure I had a clear understanding of how to operate everything. I am very impressed with their customer service.

Google IconJulie Cornay, Google

5Star

The technicians where on time and friendly….

Very Professional Company . The technicians where on time and friendly and had me up and running in about 45 minutes, I strongly recommend this company.

Google IconTico Pura Vida, Google

5Star

I would recommend them to neighbors…

The entire sales process was simple and easy. The service was personable, kind, and considerate. I would recommend them to neighbors.

Trust PilotAshley Henderson, Trustpilot

5Star

I would definitely recommend this company to anyone…

Never heard of this company but Justin, Andy, and Michael were all wonderful!!! I would definitely recommend this company to anyone and everyone that is thinking or looking for security!

Google IconSharyl Warren, Google

5Star

He goes the extra step to helping the customer understand their processes, pricing and expectations…

Have just engaged Ford Knox Home Security and am very pleased with result. They are much more willing to work with clients’ special requirements than their peers. However, while management and support folks are great, I was most impressed with the front line staff that deals with the customer. James Taylor in Sales is very knowledgeable, low-pressure and patient. He goes the extra step to helping the customer understand their processes, pricing and expectations. Our installer, Sean Pelley is very experienced, friendly and one of the most persistent techs I’ve ever met in making sure that the equipment is property installed and that the customer’s expectations are met. For example, a faulty wire in one of our zones was causing mistaken signals. Sean worked at it for hours and developed a clean and effective work-around and did so with good humor throughout. They’ve assembled a great team of people that stays with you as a customer from start to finish. No need to pass from one person to another and repeat your story over and over. Recommend them highly.

Trust PilotJoel Crisalli , Trustpilot

5Star

One of the best company’s I have seen out there…..

One of the best company’s I have seen out there. Fort Knox, Also the people that work for them great job! Thank you.

Google IconLinda Haywood, Google

5Star

I highly recommend this company…

I highly recommend this company. Everyone has been extremely helpful and friendly. They have made the whole process so simple and gave me a great price!

Yelp LogoBrittany U, Yelp

5Star

Marquis was awesome…

Marquis was awesome, very knowledgeable, nice, and got things done! Answered all my questions and just overall did an outstanding job!

Trust PilotJennifer Cotoraci, Trustpilot

5Star

Very impressed with their customer service….

Very impressed with their customer service. Sales agent I worked with, Justin, focused on my security needs and not trying to force me into unnecessary features to raise the price.

Google IconAustin Somers, Google

5Star

He’s professional at what he does. A+++ service!…

Edward did a great job! Time of arrival is within the time frame, he did a great job installing and showing us how everything works. He’s easy to communicate with and very helpful. All our questions are answered clearly. He’s professional at what he does. A+++ service!

Trust Pilot Lennie Gaza, Trustpilot
5Star

I was pleased with the time frame they were able to get the service…

Our home is 10 years old. I called Fort Knox Home Security when they was running a security special. We missed out on the special, but what I didn’t miss out was the consistent customer service. I just wanted basic alarming service. Nothing fancy. They were able to retro fit my older system with a new key system, security alarming board, and cell device. I was pleased with the time frame they were able to get the service. The security technician Jammie was very respectable, personable, and service oriented.

Yelp LogoRdottwo R, Yelp

5Star

10/10 would recommend…

Mark was excellent. Professional, courteous, and knowledgeable. Quick to answer any questions I had and didn’t bat an eye at my kids running around while he was working. He didn’t try to sell me anything I didn’t need, but presented all my options and helped pick the best package for my family. 10/10 would recommend

Trust PilotSummer Peters, Trustpilot

5Star

They are extremely helpful, efficient, and caring of their customers…

If you’re looking for an honest company that can provide all of the essentials (plus as many neat features as you desire!) without an escalating contract, look no further than Fort Knox. They are extremely helpful, efficient, and caring of their customers. Our technician, Sean, not only did a wonderful job securing our home, but he went above and beyond to make sure we were satisfied with the end result. He answered every question I had (which was a lot!) and explained everything with great detail. Sure, you’re going to get the “coupons” in the mail for other companies, but I would highly recommend you consult with Fort Knox first. You won’t be disappointed!!

Google IconMeagan Lacy, Google

5Star

Jose was fabulous to us…

Jose was fabulous to us. Not only did he install all the equipment and clean up everything. He took time to show myself and the kids how to make the security system work. We all feel safe with our new security system

Trust PilotMarley Rabah, Trustpilot

5Star

Jesse arrived promptly and was very nice…

Jesse arrived promptly and was very nice. He was very patient and took the time to answer all of my questions until I was completely comfortable with my new system. Everything is up and working great ,and I am very pleased .

Trust PilotSheila Brady, Trustpilot

5Star

Mark was one of the best installers I’ve ever had the pleasure of dealing with!….

Mark was one of the best installers I’ve ever had the pleasure of dealing with! He took the time to explain things to me. I didn’t feel like he was rushing me thru the install. He made me feel comfortable. Very good communication with me. I would recommend him and Fort Knox to anyone. Thanks for making the whole process from sales to install easy and not stressful.

Google IconPeter Rogers, Google

5Star

You did a great job setting everything up….

Thank you Sean from Fortknox security! You did a great job setting everything up and walking me through how it works and how to use the system.

Google IconBrandon Cummings, Google

5Star

Everything has been 5 star so far!…

New customer with Ft Knox. After shopping around, I decided to choose Ft Knox, based on their online reviews. Everything has been 5 star so far! Pricing and value are fantastic, customer service was excellent, and the installer was on time and very thorough. Couldn’t be happier so far, highly recommended!

Trust PilotJames Dellinger, Trustpilot

5Star

I am definitely going to refer my friends and family……

Great, our service tech, EDWARD, arrived early and started immediately. Very knowledgeable about products he was installing. He helped us to program our cell phones. I am definitely going to refer my friends and family.

Google IconDamon Stephens, Google

5Star

Great service by Jason and great prices as well…

Great service by Jason and great prices as well. Jason was vey professional awesome customer service. Jason really is looking out for the customer and there best interest. I will recommend Fort Knox to everyone.

Trust PilotAndrea Reyes, Trustpilot

5Star

Significantly cheaper than Ranger…

Sales person extremely knowledgeable anticipated each question educated me about the service and process and answered in the first ring. Came out next day to install. Wireless alarm Wonderful job significantly cheaper than Ranger.

Google IconDavid Oppenheim, Google

5Star

He was prompt, courteous, and did a thorough job…

Jose Salazar was my technician. He was prompt, courteous, and did a thorough job getting my alarm system up to modern standards. He took the time to explain to me how everything works. I would highly recommend him, and will choose to use him for more properties.

Trust PilotThomas Tadlock, Trustpilot

5Star

System was quick and easy…

System was quick and easy. Easy to arm and disarm. Friendly staff!

Google IconJenny Lynn Allison, Google

5Star

Jason was professional and prompt…

Jason was professional and prompt. He thoroughly explained the system and the phone app and made sure I fully understood before leaving. Highly recommend!

Google Icon Michael Morales, Google

5Star

Everything has been 5 star so far!..

New customer with Ft Knox. After shopping around, I decided to choose Ft Knox, based on their online reviews. Everything has been 5 star so far! Pricing and value are fantastic, customer service was excellent, and the installer was on time and very thorough. Couldn’t be happier so far, highly recommended!

Trust PilotJames Dellinger , Trustpilot

5Star

Seth did a great job working with me…

Seth did a great job working with me on price and equipment. Jason, our installer, also was fantastic. Only problem was that the video door bell was on back-order and couldn’t be installed that day. I know that was completely out of their control so I didn’t complain. Just said that sucked. From what I understand this is a Christian company and I like that. Absolutely no pressure at all on anything.

Google IconMark Schwing, Google

5Star

I just had the BEST experience…

I am not a customer of Fort Knox simply because they are not in my city. However, I just had the BEST experience with their customer service department. I called in with a VERY odd question and Justin helped me come up with a possible solution. He answered my 100 weird questions/situations and laughed along. I got what I needed and feel so much better. I would use them in a HEARTBEAT!!!

Yelp LogoMichelle B, Yelp

5Star

He was knowledgeable about all of the equipment and provided great customer service…

Jason, our technician, was very informed, transparent, and dependable. He was knowledgeable about all of the equipment and provided great customer service and answers to all of our questions. No sales pitch or any pressure, just clear and honest reviews about safety and security.

Google IconEsther Kim, Google

5Star

I got my technician right on time…

I got my technician right on time, went through the paperwork clearly explaining everything and very knowledgeable to get their network activated on my existing system.My sales person was in contact with me all the time during the process until it is completed. FIVE STARS!!

Trust Pilot siva musunuri, Trustpilot

5Star

I would recommend him and Fort Knox to anyone…

Mark was one of the best installers I’ve ever had the pleasure of dealing with! He took the time to explain things to me. I didn’t feel like he was rushing me thru the install. He made me feel comfortable. Very good communication with me. I would recommend him and Fort Knox to anyone. Thanks for making the whole process from sales to install easy and not stressful.

Google Iconpeter rogers, Google

5Star

Robert worked steadily and with expertise…

Spoke with Michael over the phone, he was very clear and concise, and knowledgeable of the different packages. He arranged for an installer to come later the same day to see exactly what we needed. Installer Robert was very thorough, and helpful in explaining the system details. I had no hesitation in pulling the trigger to move forward with the installation. Robert worked steadily and with expertise. I was amazed at his ability and professionalism. While Robert was installing we experienced a horrible storm with tornado warnings, hail and huge wind gust. Several people took shelter in my office and Robert maneuvered around them with ease to complete his work efficiently. I Highly recommend Fort Knox Security Service. Thank you Robert for your Great work today!! Thank you Fort Knox Security Service!

Google IconJoseph Krajewski, Google

5Star

Mark did a great job installing our system….

Mark did a great job installing our system. Always thinking about our safety as well as which would look best in our new home. Great Job Mark

Google IconAmy Kendrick, Google

5Star

Great service. Great Price….

Great service. Great Price. Enriquey (Rickie) the installer, did an outstanding job upgrading my old land line system. Showed up early and did a great job installing a complex old system. Annual cost saving of dropping AT&T $500 per year and ADT ($50-30)x12=$200.00. There was a cost of $250 for hardware, but just a one time charge, so no big deal. I would highly recommend this company.

Google IconDel Stadnyk, Google

5Star

Overall a great experience…

James Taylor was my representative and he gave me a good deal. He also made it easy and quick for same day install, so very convenient for me. Jose Marques was the technician and he did a good job with the install. He also did a good job explaining the system and its workings. Overall a great experience.

Trust PilotTri Truong, Trustpilot

5Star

Jason was professional and prompt…

Jason was professional and prompt. He thoroughly explained the system and the phone app and made sure I fully understood before leaving. Highly recommend!

Google IconMichael Morales, Google

5Star

One of the best techs..

Jason was great. Called to say he was running early and could come by earlier. Explained everything in great detail and provided excellent service. He’s one of the best techs that i have ever worked with.

Google IconPaul Buzbee, Google

5Star

I was delighted to switch from VIVINT to Fort Knox!…

I was delighted to switch from VIVINT to Fort Knox! The tech was awesome at handling what VIVINT couldn’t and was very professional.

Trust PilotSteffany Tigert, Trustpilot

5Star

Jesse did an excellent job going over the system….

Great service on time professional everything works as advertised! Jesse did an excellent job going over the system.

Google IconShawn Campbell, Google

5Star

Alarm system installed the very same day!….

They were able to get my alarm system installed the very same day!

Google IconMelissa Avila, Google

5Star

I LOVE this place! They are so thorough and very professional….

I LOVE this place! They are so thorough and very professional as well as personable. I first spoke with Mike, he was awesome, as i was talking to him i was pulling a huge dresser by myself out of my storage he made sure i understood everything, i gave him my monthly budget and he never tried to push anything else on me to buy. There was a confusion on my phone number and the tech was not able to come out to install on day we scheduled. I was upset, maybe it was from all the stress of moving (we just bought our first house) but i spoke with Chris and he was very accommodating and made sure there were no further mistakes, we scheduled another day and tech Joe came out yesterday, my husband was working and i was home alone with kids, he made me feel very comfortable, he was also not pushy, he made sure i understood everything and was very professional. He asked what was best for me, to place the monitor and was fast, but not like in-a-hurry kind of fast. I HIGHLY RECOMMEND Fort Knox i have already told several other people about them, EVEN with the confusion of my phone number, they are the BEST that was only something minor, it doesn’t minimize or take away from my amazing experience with them at all or my rating or how i was treated from start to finish. I love how the app arms & disarms everything. I also love that they are locally based, not some huge place in California or something. And the no up front fees, or surprise fees on first month bill, customer service is GREAT! 5 thumbs up from this family!!

Google IconMaria Castillo, Google

5Star

The technician who did our install was very knowledgeable and professional…

The technician who did our install was very knowledgeable and professional. It’s a great system and he did a wonderful job of troubleshooting an issue and then correcting it. Thanks Fort Knox and Jason!!

Google IconClint Wright, Google

5Star

I will definitely feel more secure now…..

Our technician Jessie came out was very knowledgeable and explained everything to us in great detail. I will definitely feel more secure now and I love that I have a lot of control at my fingertips via the app. I read so many reviews on so many different alarm companies and chose Fort Knox ultimately due to your great ratings and I’m sure you won’t let me down!

Google IconMonica Johnson, Google