Dallas - Fort Worth - Houston - San Antonio - Austin
FAQ2018-09-07T20:51:19+00:00

Frequently asked Questions

General

How do i obtain an alarm permit with my city?2018-09-04T21:55:17+00:00

You can visit your city website and apply online

How many windows are covered?2018-09-04T21:56:09+00:00

3 Contacts are included in all packages and primarily used for doors. We would recommend adding extra motions or glass breaks for optimal coverage.

Are your alarm systems wireless?2018-09-04T21:56:27+00:00

We provide wireless alarm monitoring, which is available for an additional monthly fee. We also have the 2GIG system that provides total wireless freedom; e.g., wireless monitoring and wireless security devices.

What is your average response time?2018-09-04T21:57:03+00:00

Once signals are received by our 5 diamond monitoring station, it takes our dispatchers about 13 seconds to first contact you, rule out any false alarms, and then dispatch the proper emergency service. However, if you use a panic button to send out an emergency signal, then the police will be dispatched immediately without call verification.

Can i arm my alarm system from my phone?2018-09-04T21:57:45+00:00

You can arm your system remotely with any of our 2GIG systems. with out 2GIG system, you have total control to interact with your home security from anywhere, including smart phones, phones with web browsers, tablets, or internet-accessible computers.

What is Geo-Fencing?2018-09-04T21:58:14+00:00

Geo-Fencing is a location-based technology that creates a virtual fence around a specified location. You can set up Geo-Fencing to arm or disarm when you reach a certain distance or raise and lower your thermostat.

Service

Who do i call if i need technical support?2018-09-04T21:50:54+00:00

Our central monitoring station. Our dispatchers are expertly trained and can also provide technical support if you have any problems or questions you can reach them at 888.642.4567

Who do i call with billing questions?2018-10-03T13:19:45+00:00

Our central monitoring station can answer any of your billing questions at 888.642.4567

Why didn’t i receive a call when i accidentally set my alarm system off?2018-09-04T22:01:10+00:00

As of 2001, The SAIC made an Industry standard 30 second dialer delay to reduce false alarms (This does not apply to a Fire, Hold-up, Duress, or Medical signals). If you entered in your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.

What happens if i buy a home within the 36-month agreement?2018-09-04T22:02:29+00:00

If you move after one year, your service can be transferred at no cost as long as your new home is still within our service area. If you move within the 1st year, charges will apply.

Where are your service areas?2018-09-04T22:03:52+00:00

Our service areas include major metropolises around Texas; this includes Dallas, Fort Worth, Houston, Austin and San Antonio. We would be happy to answer any of your questions about our service areas. Give us a call at 855.385.6691

Who do i call to arrange for transfer of services?2018-09-04T22:05:31+00:00

For transfer of service, you can call our alarm monitoring center at 888.642.4567

Who do i contact if i need to refer a customer?2018-09-04T22:10:29+00:00

Customer referrals are handled by our friendly sales representatives. Contact the sales department with customer referrals at 855.385.6691

Who do i contact if i need to change emergency contact numbers?2018-09-04T22:17:05+00:00

Our alarm monitoring station has your emergency contact numbers on file. If you need to change your emergency contact information, call us at 888.642.4567

Equipment

Will my pet set off my motion detector?2018-09-04T22:23:10+00:00

Our motion detectors are immune to pets that weight up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.

Do i have to have a phone line monitored?2018-09-04T22:27:26+00:00

No. We also provide out customers with wireless alarm monitoring systems. If you are a new customer and would like more information or price quotes on our wireless systems, give us a call at 855.385.6691