Frequently Asked Questions
You can visit your city website and apply online
3 Contacts are included in all packages and primarily used for doors. We would recommend adding extra motions or glass breaks for optimal coverage.
We provide wireless alarm monitoring, which is available for an additional monthly fee. We also have the 2GIG system that provides total wireless freedom; e.g., wireless monitoring and wireless security devices.
Once signals are received by our 5 diamond monitoring station, it takes our dispatchers about 13 seconds to first contact you, rule out any false alarms, and then dispatch the proper emergency service. However, if you use a panic button to send out an emergency signal, then the police will be dispatched immediately without call verification.
You can arm your system remotely with any of our 2GIG systems. With our 2GIG system, you have total control to interact with your home security from anywhere, including smart phones, phones with web browsers, tablets, or internet-accessible computers.
Our central monitoring station. Our dispatchers are expertly trained and can also provide technical support if you have any problems or questions you can reach them at 888.642.4567
Our central monitoring station can answer any of your billing questions at 888.642.4567
As of 2001, The SAIC made an Industry standard 30 second dialer delay to reduce false alarms (This does not apply to a Fire, Hold-up, Duress, or Medical signals). If you entered in your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.
If you move after one year, your service can be transferred at no cost as long as your new home is still within our service area. If you move within the 1st year, charges will apply.
Our service areas include major metropolises around Texas; this includes Dallas, Fort Worth, Houston, Austin and San Antonio. We would be happy to answer any of your questions about our service areas. Give us a call at 855.385.6691
For transfer of service, you can call our alarm monitoring center at 888.642.4567
Customer referrals are handled by our friendly sales representatives. Contact the sales department with customer referrals at 855.385.6691
Our alarm monitoring station has your emergency contact numbers on file. If you need to change your emergency contact information, call us at 888.642.4567
Our motion detectors are immune to pets that weight up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.
No. We also provide out customers with wireless alarm monitoring systems. If you are a new customer and would like more information or price quotes on our wireless systems, give us a call at 855.385.6691